Occasionally, you find professionals who are so on top of their game and good at what they do that you can actually relax and know that you’re in good hands. We felt that way with Shana. At every step of the process, she suggested and negotiated things that helped us with our goals. We felt she was really looking out for our interests, not just trying to make the sale end quickly. We got a great price on the house and ample assistance with closing costs and repairs from the seller. In lots of small ways, she had our backs and was able to make things go smoothly when they could have fallen apart. She was great at talking with the seller’s agent in particular, to explain our requests and so on, and I think it’s good to have an agent who knows how to talk to the seller’s agent well. She’s also just a pleasure to work with and very professional and friendly, with a good sense of humor and an unflappable attitude (which helped us when when we were stressed out). We were a little intimidated by the whole house buying process, but she helped us feel comfortable and confident. We often remarked that we were happy to be bringing such a competent and professional agent with us when it came to negotiation with the seller. We would definitely recommend her as someone who will help look out for your needs.