Shana was great right from the start contacting me promptly to confirm her understanding of my particular situation. I did have some questions & concerns about the sale my home. Shana was great in this respect being very patient to answer those questions & taking enough time with me to give me the reassurance I needed. She then gave me a “roadmap” of how we should proceed with the sale of my home. If a problem arose she not only had a positive outlook but also some sort of “Plan B” option to get through whatever hurdle we may have encountered. If I had a question & she was unable to contact me within a reasonable amount of time, her assistant Paul would follow up with me. I became more comfortable & confident in working with Shana because of her continual follow through during the entire sale of my home & I would definitely have no hesitation with working with her in the future.